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We do not deal with timeshare issues and complaints. Nor do we know any law firm or professional who does. We recommend and advise anyone who contacts us on this subject to contact PROFECO, which is the Mexican equivalent of Consumer Protection (you can do a Google search to locate their website). They are the organization authorized to issue licenses to sell timeshare products and to resolve issues with consumers. Here is a summary of the Mexican law relating to this.
The Mexican Official Standard number NOM-029-SCFI-1998, Commercial Practices-Informative Requirements for Commercialization of Timeshare Service, in its subsection number 6.4.16, specifies that Timeshare contracts must include a clause mentioning the term in which the User could cancel the timeshare service. This period can not be less than five days, counted since the next working day to the signing of the contract. The return of the initial investment or deposit must be paid after a maximum of 15 working days since the date of cancellation of the contract.
Whether there is a fine depends on the contract.
Follow the instructions exactly.
Deliver the letter within the cancellation time.
Include the correct information, deliver the letter in the manner specified in the agreement: don´t give reason to them that your cancellation may not be valid.
Timeshare frauds have become increasingly prevalent in the past years. We have at least a dozen clients per week in the same situation. Do not send them money, do not follow their instructions and do not trust them, this is a fraud.
You do not need any type of tax registration, obtain a tax number, permit, license nor do you need to pay any taxes on the sale of timeshare. Also, do not believe that a judgment was rendered in your favor providing you with compensation or an amount of money that you may have lost in a previous timeshare fraud. Those documents are false. You do not need to pay a tax or other fee to receive this money if it was authentic.
You should report this attempt to PROFECO, which is the Mexican equivalent for consumer protection. They keep a register and a list of companies that perpetrate this type of fraud to eventually lay criminal charges against them. You should also report this attempt to your local law enforcement, FBI in the US and RCMP in Canada.
Please do not contact us further, as we cannot be good of assistance to you.
We can only be of assistance to you if you’re applying for a visa or immigration status for the Rivera Maya, Puerto Vallarta, and Nayarit area. If this is the case, please complete the section below and provide us with information concerning your request.
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